We’re committed to being your friend in time of need, bringing your belongings back to pre-loss status.We are known for:
Lower claims cost
Improved loss ratios
Immediate bottom-line impact
Turnkey services: pickup, processing, storage, return delivery, re-installation, and testing.
Our state-of-the art digitally controlled, restoration-specific equipment, combined with our 20+ years of experience, ensures we will save every piece possible. Our facility is designed and equipped for restoration—not retail dry cleaning. We employ:
Digital identification
Digital inventory (barcode system)
Ozone-injection washing
Proprietary line of chemicals
Steam drying
Steam finishing
The largest pre-retail cleaning facility in the country
Time-tested, proven techniques
How We Excel
1. For Home & Business Owners
Our customized cleaning process ensures you’re happy with the results for every item.
Our trained technicians can help you evaluate restoration vs replacement.
Our proactive communication is conducted however you want it: text, phone, or email. –And we are available to our customers 24/7.
We offer bar code technology on every claim.
Time stamping and location stamping ensure the chain of custody for your inventory is secure all the way to delivery.
2. For Adjusters
Job scopes on the front end of the claim help avoid unnecessary cleaning costs.
Customized invoicing is based on carrier requirements, helping to ensure clean file reviews.
We provide a list of non-restorables to help accurately assess replacement values.
Proactive communication with the insured reduces call volume to the adjuster.
3. For Carriers
Leveraging our proprietary operating system, Textile Solutions Software, as well as bar code technology, we build customized solutions for each carrier based on their requirements, customer service goals, and financial goals.
3. CatastrophicEvents
Our digital identification and inventory system, combined with our logistical experience and large-capacity facility means that we can help rescue your belongings during catastrophic events and disasters.
Our Process
We work with your insurance professionals to ensure your every need is met.
All Home or Office Contents.
We take a full photographic inventory of all movable items and pack them for transport to our 40,000 sq. ft. dry cleaning and storage facility. There, we complete a detailed digital inventory, thoroughly sort and clean your items, and store them until you are ready for their return. This typically takes 2-3 weeks.
Soft Furnishings, Textiles, and Clothing.
We begin by setting aside an “Emergency Order” of essentials that will last every household member 2-3 weeks. These items are immediately taken to our facility for thorough cleaning and returned to you within 48 hours. Next, our team takes a full photographic inventory and packs the remaining items for transport to our facility for cleaning and storage until you are ready.
Electronics and Equipment.
We bring the same standards of excellence to getting devices up and running as we do to servicing soft goods.Successful restoration of damaged electronic equipment and machinery requires a quick response. Electronics are removed, cleaned, tested, and re-installed quickly and efficiently.When possible,we perform full data recovery.We provide comprehensive reports for speedy claims settlement.
The Details
A Restoration Cleaners Project Manager will arrive onsite within 2 hours of hearing from your insurance adjuster or contractor.
1. Walk-Through.
The Restoration Cleaners Project Manager performs a detailed walk-through of the disaster loss area with you to ensure we collect the correct items for restoration. At that time, they will let you know which items can be successfully restored to pre-loss conditions, and which cannot. Restoration Cleaners will do our best to clean and restore your sentimental items, no matter how damaged.
2. Emergency Order.
Your selection of essentials will be taken that day to our facility for immediate processing and cleaning to provide you and your family with 2-3 weeks’ worth of everyday clothing, shoes, nightwear, bedding, sentimental items, and specialty clothing and footwear (for dressy events or vacations). Your Restoration Cleaners Project Manager will schedule an Emergency Item Delivery within 24–48 hours.
3. Photo Inventory.
We perform detailed photo documentation and an itemized digital account of all damaged items collected onsite. A copy of this inventory is for you or your insurance adjuster, and a copy is for Restoration Cleaners.
4. Packing and Transportation.
We bag and pack all distressed items, and transport them to our 40,000 sq. ft. climate-controlled, secure facility.
5. Detailed Inventory.
At our facility, we create a detailed inventory of all items and the evidence of damage, and assess what kinds of cleaning technologies are most appropriate for each.
6. Cleaning and Restoration.
Using our state-of-the art equipment for ozone-injection washing, steam drying, and steam finishing, we make every effort to bring your cherished items back to pre-loss conditions.
7. Delivery of Restored Goods.
Typically, 2-3 weeks after we receive your items, they are ready to be returned to you. You will hear from us 12–24 hours prior delivery for confirmation of date, time, and address. You will receive your items and a final, itemized inventory.
8. 20-Day Examination.
Upon receipt of your belongings, you have 20 days to examine them closely and determine whether they have been cleaned and restored to your satisfaction.
9. Communication.
Your Restoration Cleaners Project Manager will communicate regularly with you and your claims adjuster throughout the process, so you always know what is going on with your belongings.