Customer Job Flowchart
Emergency Order
Choose your Emergency Order for 2-3 weeks of clothing for 48-hour turnaround.
Once Emergency Order arrives at Restoration Cleaners:
- Detailed Inventory
- First Inspection
- Cleaning
- Second Inspection
- The project manager assigned to your claim will call you the next day to schedule the Emergency Order delivery.
- Once received, check to ensure smoke smell is eliminated and items are to your satisfaction.
Please contact your project manager if there is an issue.
Full Order
- Onsite Photographic Inventory
- Bag and Package items distressed by fire and/or water damage
- Inventory
- Cleaning
- Inspection
- Project Manager will contact you regularly throughout the process
- Delivery as soon as 2-3 weeks, or the option of storage is available
- Once received, check to ensure smoke smell is eliminated and items are to your satisfaction.
Please contact your project manager if there is an issue.
- On-site evaluation of cost-effective items
- On-site inventory
- On-site cleaning, if applicable
- If our project manager determines that the environment is unsuitable for on-site cleaning, Restoration Cleaners will clean your electronics off-site.
- Photographic inventory – Front/Back to ensure electronics are removed and replaced in the correct location.
- Once your electronics arrive at our clean room facility, Restoration Cleaners runs Diagnostic performance tests.
- Using procedures that surpass industry requirements, Restoration Cleaners cleans, decontaminates, and attempts to restore your electronic equipment.
- Run additional Diagnostics (Execute Data Recovery, if needed).
- Deliver cleaned electronic goods and set up if necessary..
- Restoration Cleaners works closely with insurance carriers, adjusters, and contractors involved in the claims process to return items to the insured as quickly and economically as possible. Customer Service and Satisfaction is our top priority!
- Restoration Cleaners is here to serve you! Our company was founded in 2002, and we have weathered fires, floods, and hurricanes right by your side.
- We bring our expert, efficient, and friendly staff to your site, or your precious garments, electronics, draperies, or data to our 20,000-square-foot secure facility.
- We are proud of our work and proud of our wonderful team of expert and highly-trained professionals who have restored millions of dollars of inventory.
- We are grateful to our many colleagues in the insurance industry with whom we work side by side in times of crisis.
- We want to assist you and your customers when disaster strikes and when it is just “business as usual.” We value your trust and your confidence in us.
Restoration Cleaners says it all. Smoke or fire, water or mold, vandalism, or any other contaminants, we restore all "soft goods" and bring them back to pre-disaster condition. We specialize in the restoration cleaning of all fabrics, leathers, rugs, stuffed toys, draperies, and other specialty items. We are indeed “your friend in time of need.” Our headquarters is in Houston, and we service the entire state of Texas.
From data centers to hospitals to communications centers, manufacturing facilities, and more, Electronics Restoration returns your large or small business, university, municipal offices, and all others to operational capability by performing the recovery, cleaning, and restoration of electrical, electronic, and mechanical equipment and machinery that has been damaged by fire, flood, or other disaster.
