+ Pick up, emergency clothing and final delivery dates
+ Areas of house taken (ie window treatments, bedding, closets, drawers)
+ Estimated job size
+ Digital pictures of affected and non affected items
+ Anticipated rejected items
+ Additional notes including pertinent information we feel the adjuster should know about the claim
We feel that this information will assist adjusters in having the proper documentation to answer the most commonly asked questions. Communication is a key success factor for everyone involved in the claim.
Step by Step Restoration Procedure
We urge you to set aside any garments for us to take as our emergency items. This includes, but is not limited to, work clothes, school uniforms, church clothes, everyday wear, clothes for an upcoming event, bedding, etc…
To meet your needs as promptly as possible, we ask that you assess your wardrobe. Set aside the garments that are of little or of no use as these items will not need our restoration services.
We will contact you upon completion of your emergency items so that the delivery can be scheduled. If you are at a temporary residence, please notify our office about arranging your appointment. We provide storage for your garments if you are not capable of taking a complete delivery. There is a monthly charge for storage.
For scheduling deliveries, please call our office at 1-866-468-8287. If you prefer, you may also call the representative that handled your claim.
If you need storage of your items, your garments can be stored and if a change of season occurs, or you simply require specific garments that are in storage, please contact our office at 1-866-468-8287.
Please note that unless otherwise instructed, manufacturer’s labels will be strictly followed. In the event a garment lacks a care label, you’ll be contacted to address the matter. We will advise you of the best manor in which the garment should be dealt with and what could be the consequences. If a garment is damaged as a result of your recommendations, we cannot be responsible for the damage to the garment. We cannot be responsible for pre-existing damages to your garments. This includes, but is not limited to, food stains, paint, moth holes and tears, missing buttons or garments that can’t withstand the cleaning procedure. However, we will do our best to make any possible reparations.
In order to have drapes rehung, please be aware that you need to call the office to schedule an appointment with one of our drapery technicians.
A Work Authorization form must be signed before we start any work. Please read the documents thoroughly. In the event you have any questions, please call our office at 1-866-468-8287.